- #CAN'T INSTALL CITRIX PLUGIN ON MAC MAC OS X#
- #CAN'T INSTALL CITRIX PLUGIN ON MAC MAC OS#
- #CAN'T INSTALL CITRIX PLUGIN ON MAC DRIVERS#
- #CAN'T INSTALL CITRIX PLUGIN ON MAC UPGRADE#
- #CAN'T INSTALL CITRIX PLUGIN ON MAC FULL#
If the webcam still does not work, then App Protection may be enabled on the Citrix Workspace App on the user's PC or Mac. The Light Version of Citrix Workspace is not compatible. If the user is still having trouble after installing the client plugin and the appropriate version on the VDA, make sure the user is NOT inadvertently using the HTML (light version) of Citrix Workspace. A mismatch between plugin and client version may prevent the webcam from passing through. Make sure that the version of the Zoom Plugin for Citrix on the workstation matches the version of the Zoom Client installed on the Virtual Machine. When installing Citrix Workspace on the user's PC or workstation, do not enable App Protection as this will block the webcam. The Citrix Workspace App on the user's PC or workstation should be the latest Citrix Workspace App, do not use Citrix Receiver.
#CAN'T INSTALL CITRIX PLUGIN ON MAC UPGRADE#
To upgrade the virtual machine, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline. First, install Citrix Receiver on your iPhone or iPad. The VDA on the Virtual Machine must be upgraded to Citrix Apps & Desktops 1912. HTML does not support webcam redirection. Using the Light Version will render the Virtual Desktop session using HTML and bypass the Citrix Workspace App.
#CAN'T INSTALL CITRIX PLUGIN ON MAC FULL#
When launching the Virtual Desktop from StoreFront, if prompted do NOT choose "Use Light Version," always use the Full Version. Launch the user's Virtual Desktop and test Zoom.
#CAN'T INSTALL CITRIX PLUGIN ON MAC MAC OS#
If the user is using a Mac, the Mac OS Version must be at least 10.14.Ħ. On the user's Mac, PC, or Workstation, install the Zoom Plugin for Citrix. This will prevent the Webcam from passing through.ĥ. When installing Workspace App, do NOT enable App Protection. For a Windows PC, we recommend Citrix Workspace App Long Term Service Release. The only other way Ive found to get around this issue is to use the Workspace/Receiver app itself and set up an account so that everything happens within the app and not through. If the user is using Citrix Receiver, uninstall that software, and replace it with the Citrix Workspace App. If Citrix wont put Receiver/Workspace in the App Store and follow Apples guidelines for plugins then workarounds like opening the. The Citrix Workspace App must be installed on the user's Mac, PC, or workstation.
#CAN'T INSTALL CITRIX PLUGIN ON MAC DRIVERS#
On the user's Mac, PC, or Workstation, verify that the webcam is functional and that any necessary webcam drivers are installed. From the Virtual Machine, download and install the Zoom VDI Client package. Uninstall any Zoom software on the Virtual Machine.ģ. If the Virtual Delivery Agent is not at least version 19.12, see Upgrade a Citrix Server Configuration to the Latest CloudConnect Baseline.Ģ. It is also sometimes called the Virtual Desktop Agent. The Virtual Delivery Agent version is visible in the Control Panel. On the Virtual Machine, verify the Citrix Virtual Delivery Agent is at least version 19.12. Zoom has designed its own workstation plugin and Virtual Machine client software to handle webcam redirection.ġ.
Zoom does not use the native webcam redirection capability in Citrix. When a user opens Receiver in the browser.
#CAN'T INSTALL CITRIX PLUGIN ON MAC MAC OS X#
When launching a Zoom meeting from a Citrix session (virtual machine), the user's webcam is not detected by Zoom. Windows and Mac OS X users cannot access desktops and applications from Receiver using Google Chrome 37 or later. Windows x86 or 圆4 (Phone and Meetings): 3.Solution home Knowledge Base Public Knowledge Base CCT-202010291 - Using Zoom Webcams with a Citrix Virtual Desktop Windows x86 or 圆4 (Phone and Meetings): 1.0418 Mac (ARM) Installer & Uninstaller (Phone and Meetings): 5.6 Mac Installer & Uninstaller x86 (Phone and Meetings): 5.6 Click Detect Receiver, then click Allow to allow the browser to open Citrix Workspace Launcher.app. For Safari 12 and above, if this is the first time you have attempted to login, Safari will ask you to detect Citrix Workplace. Windows x86 or 圆4 (Phone and Meetings): 5.6 Citrix Workspace Plug-in, select Trust to unblock the Citrix plug-in. Mac Universal Installer & Uninstaller: 5.3 Mac Universal Installer & Uninstaller (Phone and Meetings): 5.3 Windows x86 or 圆4 (Phone and Meetings): 5.3 Mac Universal Installer & Uninstaller: 5.1 Mac Universal Installer & Uninstaller (Phone and Meetings): 5.1 Windows x86 or 圆4 (Phone and Meetings): 5.1 Mac Universal Installer & Uninstaller (Phone and Meetings): 5.2 (Requires MacOS 10.15+) Windows x86 or 圆4 (Phone and Meetings): 5.2 In this case, the plugin is optimized for both Zoom Phone and Zoom Meetings. *Plugins are only optimized for Zoom Meetings unless the (Phone and Meetings) text appears next to them.
Compatible plugins for this VDI release are listed below.